Questions:Email Gina Cohen and Laura Van Zandt, WMS PTO Spirit Wear Co-Chairs
ONLINE STORE FAQ's
Q: Why does the WMS PTO Spirit Wear use an online ordering system? A: Online ordering allows for personalization of certain products, greater selection of styles, ensures your size is always available, and provides the flexibility to change merchandise each season. Plus, it saves the PTO money by not having to invest in inventory upfront.
Blindly selecting styles and sizes and paying for them up front is a costly PTO investment. What if the merchandise doesn't sell? What if someone wants a size that's sold out? Also, there's nowhere to store the merchandise on the WMS campus so it all has to be stored offsite and brought back and forth for school functions and events. Changing to an online store model ensures PTO funds are used towards productive programming and resources, not inventory. You can always find the size you need, and there's no inventory to house or lug back-and-forth. --- Q: What happens if an item is out of stock? A: We check quantities before we advertise an item for sale. However quantities change daily and at the time when our sales cycle closes and we go to place the order, stock might not be available. In this case you would get a refund for that item. --- Q: How does personalization work? A: Through our online store WMS Spirit Wear is now able to customize certain products. You'll see this option listed below a respective product, if it's offered. Simply add the personalization into the grey box (the desired last name, or first name, or number, or initials, or nickname, etc). Not all products have a personalization feature. --- Q: I want my merchandise now. How can I get it right away? A: We love WMS and all want to wear our new spirit wear right away! But we have to allow time to hit minimum orders so that the merchandise can be purchased in bulk, which allows better pricing for everyone. Our supplier doesn't stock all the inventory (for the same reason WMS PTO stopped stocking all of it). Once the order window closes all the merchandise is ordered and the customization is done. Then it's shipped out. See the Ordering/Shipping timelines outlined at the top of the store's first page for specific dates. --- Q: When checking out I didn't see a place to type in my shipping address. Where will my order be delivered to? A: During checkout you will select your child's homeroom. Students will be notified to pick-up their order from the school office once the merchandise has arrived. - - - Q: I like the shirt you show, but want a different color logo. Or, how can I get a different color shirt? A: The luxury of having an online store is that we can rotate through merchandise options. Please let us know what you'd like to see and we can try the suggestion for a future sale. There is a minimum order for each product, so not every product advertised is guaranteed to be filled. --- Q: Can I order this merchandise for my high school and/or elementary age kids? A: Of course! And if you don't have kids at WMS please choose the GIFT shipping option at checkout (read above for two Q/A that address shipping options). --- Q: I am having trouble navigating the online store. A: We're sorry to hear that. It is set-up and operated by a third party, to collect orders and provide our supplier with quantity lists. Please let us know what trouble you're having and we will be glad to share it with the processing company and work with you to get it resolved. --- Q: Who can help answer a question about the online order system, or my specific order? A: For matters about sizing (if you're trying to decide between two sizes) please email our supplier Rob Tavila to provide assistance. For anything else please email Gina Cohen and Laura Van Zandt, WMS PTO Spirit Wear Co-Chairs. -- Q: What is the return policy? A: Everything is final sale. Please choose selections carefully, and contact the supplier (see the Q/A above) with sizing questions. --